I have 10 years of experience in user-centered design of web sites and applications, and a solid understanding of methods and best practices in Interaction Design, User Interface Design, Information Architecture, and User Experience Research.

I am currently a Sr. Product Manager at Kaiser Permanente's Health Plan Institute, where I:

collaborate with director to develop overall product vision and long-term strategy,
define and recommend effective solutions to support user and cross-functional business needs,
lead complex projects to design and develop web applications, and
and serve as expert resource for a team of publishers on user interface and visual design standards, user needs and research, information architecture issues and HTML/CSS production work.

Some of my recent accomplishments include:

creating and managing team’s iterative, user-centered design process,
designing and conducting a large-scale, goal-oriented user research project and translating results into actionable design and strategy recommendations
managing the UI and interaction design, development, QA and adoption of a content management system
creating high-fidelity wireframes and functional prototypes of a complex digital asset management system

Read more about me, check out my résumé, or click the links below to see examples of my work from past projects.

Portfolio

sample sitemap & wireframes

Biotech/Bioscience: web site redesign

The California Institute for Quantitative Bioscience is an amazing nexus of bioscience and biotech research. They were looking to redesign their web site to better communicate with a variety of target audiences, including potential industry partners. I worked with a team from Quinn Interactive as the Information Architect/User Interface Designer on the project.

As the Information Architect and User Interface Designer, I was responsible for:

gathering business requirements and user needs
developing the information architecture for the new site
creating a set of wireframes illustrating the proposed user interface for the new site
consulting with the visual designers and developer to implement it all

sample content audit, sitemap & wireframes

Social Media: web site redesign

Socialmedia is a recent startup who is already a dominant player in the social network advertising market. They needed to redesign their site in order to more clearly communicate with their target audiences of advertisers and developers and more easily generate leads. I worked with a team from nr10 on the redesign effort to provide a new IA and UI for the site and a tracking and sales application.

As the Information Architect and User Interface Designer, I was responsible for:

content audit & inventory of original site, and managing content needs for the redesign
developing a new Information Architecture for the site and creating a site map
creating a set of wireframes for the site and a tracking and sales application

sample process flow & wireframes

Health Care/Wellness Solutions: web application

A stealth-mode start-up wanted to create a series of web applications enabling users to track their health-related behaviors and providing them with incentives to improve their well-being.

As the Strategist and Interaction Designer, I was responsible for:

content audit & inventory of original site, and managing content needs for the redesign
developing a new Information Architecture for the site and creating a site map
creating a set of wireframes for the site and a tracking and sales application

sample process flow & wireframes

Pharmaceutical: consumer product web site & web app

A major pharmaceutical company was developing marketing materials to help educate a targeted patient population about one of their products. I worked with a team to develop a web site and tracker application to help patients manage their symptoms.

As the User Interface and Interaction Designer, I was responsible for:

creating a set of wireframes for an educational Flash-based web site
writing use cases and designing wireframes for a browser-based symptom tracker application

sample process flows & wireframes

sample use cases

Telecommunications: complex form & CMS workflow

A major wireless telecommunications company needed to enable their partners to submit information about their third party applications online through an extensive multiple page form, which partners can save (and then retrieve) before submitting.

As the Interaction Designer, I was responsible for:

writing user definitions and use cases
creating process flow diagrams and accompanying documentation for two initial solutions
creating a set of annotated wireframes for the final proposed solution

sample user research interview script

sample finding & recommendations document

Pharmaceutical: user needs research

A major pharmaceutical company was looking to simply the log-in processes for a family of product web sites by implementing single sign-on, and needed actionable insights about how their users.

As the User Researcher, I was responsible for:

designing the research project and developing the interview instrument and script
working with the client to recruit and screen research subjects
conducting interviews
creating and presenting report of findings and recommendations on how to best implement single sign-on and other features